Tell me what is not working and I will tell you what I would do about it — a reply the same day, and no deck in between.
The more you put in the message, the more useful the first reply is. If you do not know what you need yet, say that — it is a normal answer.
Prices are all on the pricing page — you do not have to write to me to find out what something costs.
The same day, and usually within a few hours during European or Asian working hours. If something takes longer than that, it is because I am checking a fact rather than ignoring you.
No. «My site is old and I do not know where to start» is a perfectly good first message. Working out what you actually need is the first part of the job.
It is twenty minutes about your business, and you will get an honest answer — including «you do not need this yet», which I say more often than you would expect.
